We love hearing from our community. If you need a hand with anything - a bug, a question about your plan, some feedback or a feature idea - here are the best ways to reach us.
In the app (the fastest way)
Tap your profile icon in the top right corner of the home screen. Under the General section you'll find two support options:
Help – opens the in-app chat so you can message the Edge team directly. Use this for questions about your plan, bug reports or anything that needs a real human.
FAQ's – opens our help centre where you can search articles like this one for common questions.
We reply to messages as fast as we can, usually within a few hours during working hours.
By email
Prefer email? Drop us a line at [email protected] and we’ll get back to you.
What to include when reporting an issue
A few details help us help you faster:
What you were trying to do
What actually happened
Your phone model and operating system (e.g. iPhone 15, iOS 18)
A screenshot or short screen recording if you can grab one
We're here for it all - from plan tweaks to training questions to things that look broken. Don’t hesitate to get in touch.