Managing your subscription

Your Edge subscription is billed through the App Store, Google Play or the Edge website, depending on where you signed up. New members start with a free trial and are only charged when the trial ends.

Cancelling vs deleting your account

• Cancelling your subscription (this article) stops future billing. Your account and training history are kept, so you can come back.
• Deleting your account permanently removes your data. See How to Delete Your Edge Account.

How to cancel

Deleting the app does not cancel your subscription. Cancel where you subscribed:

• In the app: open Settings (the cog on the You tab) > Account > Manage Subscription.
• iPhone: Cancel on iOS
• Android: Cancel on Google Play
• Edge website: manage it in the web billing portal (you may be emailed a sign-in link). If you can't get in, message the coaching team.

To avoid being charged when a trial ends, cancel before the end of the trial. Apple and Google can take up to 24 hours to process a cancellation, so do it at least a day early.

What happens when you cancel

• You keep access until the end of your current billing period or trial.
• After that, your plan is locked. Your completed workouts and training history are kept.
• To come back, resubscribe in the app. If your plan has ended or is out of date, you may be asked to review your preferences so a fresh plan can be built, and a coach checks it before it is released.

Can I pause my subscription?

Subscriptions can't be paused. You can cancel at any time and resubscribe whenever you are ready. If you just need a break from training (holiday, illness, injury), you don't need to cancel: add Time away in the Athlete profile section of the You tab (where available) or message the coaching team and they will adapt your plan.

Can I extend my free trial?

Trial extensions aren't self-serve. Message the coaching team and they will review it.

Money-back guarantee

Edge has a money-back guarantee. If you're not happy, or you're charged after forgetting to cancel your trial, we'll refund you in full, no questions asked, however you paid (App Store, Google Play or the Edge website).

To arrange a refund, open Settings (the cog at the top right of the You tab) and, under General, tap Speak to a coach (or Help & support, depending on your version of the app), or email support@findyouredge.app.